If you are receiving a pension, you should update your contact details through MyHR. If you have any questions in relation to your pension, or would like any more information, please contact the Fund’s administrator, Aptia (formerly Mercer*).
Email: https://contact.mercer.com/blue
Phone: 0370 010 1461
Write to us:
Aptia UK Limited
Maclaren House
Talbot Road
Stretford
Manchester
M32 0FP
Please quote your full name, address, date of birth, the name of the Fund and your National Insurance number when making contact.
*On 1 January 2024, Aptia UK Limited acquired Mercer’s UK pensions administration business, which means that the benefits you hold within the Fund are now taken care of by Aptia. Aptia is a specialist pension, health and benefits administrator. They are the largest private-sector pensions administrator in the UK, and they promise to provide high-quality specialist administration services that combines people, processes and technology in delivering a best-in-class service to members and policyholders – so you can rest assured that the services you are provided with will remain unchanged during this transition process. Mercer’s UK pensions administration business is now in the process of rebranding to Aptia, so you’ll start to see the Aptia name appearing on any paperwork you receive from them over the coming months. All contact details will remain the same while the transition takes place.
If you have any concerns that cannot be dealt with by Aptia, please contact the Pensions Department.
In writing: Pensions Department, Department 10406, 1 Angel Square, Manchester M60 0AG
By phone: Pensioner members: 0330 606 9449
All other members: 0330 606 1000
By email: [email protected]
If you have a question about your pension payment, please see if you can find the answer in our pensioner FAQs here. Otherwise, contact Aptia on 0370 010 1461 or via their online enquiry hub: https://contact.mercer.com/blue
We want to run the United Fund so that our members don’t have cause for complaint. However, sometimes problems do arise, so we have an official complaint procedure, known as the ‘internal dispute resolution procedure’ which you can see here.
We hope that you don’t ever have reason to use this procedure – and in fact we’d recommend that you try to resolve the issue informally first by contacting the Fund administrator, Aptia. In our experience, problems are very often the result of simple misunderstandings which can be put right very easily and quickly.
If, however, you feel you need to escalate your complaint, you can request a copy of the internal dispute resolution procedure.
If we are unable to resolve the complaint with you, then you can refer your complaint to The Pensions Ombudsman.
The Pensions Ombudsman can be contacted at:
Tel: 0800 917 4487
Email: [email protected]
Website: www.pensions-ombudsman.org.uk
Your feedback is really important to us. We want to know what you like about our pensions website and what you think could be changed. Your comments are completely anonymous. You can find the feedback form here.