If you are receiving a pension, you should update your contact details by contacting Aptia (formerly Mercer) by following the instructions in the Pensioner Reference Guide. The Guide also contains contact details for if you have any questions in relation to your pension, or would like any more information. If you aren't yet receiving your pension from the Fund, you can find contact details in the Non-pensioner Reference Guide.
If you have any concerns that cannot be dealt with by Aptia, please contact the Pensions Department.
In writing: Pensions Department, Department 10406, 1 Angel Square, Manchester M60 0AG
By phone: Pensioner members: 0330 606 9449
All other members: 0330 606 1000
By email: [email protected]
If you have a question about your pension payment, please see if you can find the answer in our pensioner FAQs here. Otherwise, please contact Aptia using the contact details in the Pensioner Reference Guide.
We want to run the United Fund so that our members don’t have cause for complaint. However, sometimes problems do arise, so we have an official complaint procedure, known as the ‘internal dispute resolution procedure’ which you can see here.
We hope that you don’t ever have reason to use this procedure – and in fact we’d recommend that you try to resolve the issue informally first by contacting the Fund administrator, Aptia. In our experience, problems are very often the result of simple misunderstandings which can be put right very easily and quickly.
If, however, you feel you need to escalate your complaint, you can request a copy of the internal dispute resolution procedure.
If we are unable to resolve the complaint with you, then you can refer your complaint to The Pensions Ombudsman.
The Pensions Ombudsman can be contacted at:
Tel: 0800 917 4487
Email: [email protected]
Website: www.pensions-ombudsman.org.uk
Your feedback is really important to us. We want to know what you like about our pensions website and what you think could be changed. Your comments are completely anonymous. You can find the feedback form here.